Terms & Conditions

Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Dolphin Divers diving accessible at www.dolphindiversphuket.com

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Cancellation Policy

Daytrips, Courses, Liveaboards and Packages

Phuket Daytrips:

Cancellation 30 to 2 days before arrival: 100% refund

Cancellation 24 hrs before arrival: 1,000 THB

Cancellation on the day of arrival or 'no-show': No refund

Khao Lak Daytrips:

Cancellation 30 to 1 days before arrival: 10% charge

Cancellation 1 day before arrival: 50% charge

Cancellation on the day of arrival or 'no-show': 100% charge

Liveaboards & Packages:

Cancellation up to 60 days before departure: 10% charge

Cancellation 60 to 36 days before departure: 25% charge

Cancellation 35 to 18 days before departure: 50% charge

Cancellation up to 18 days before departure: 100% charge

Intellectual Property Rights

Other than the content you own, under these Terms, Ocean Master Co., Ltd. and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

publishing any Website material in any other media;

selling, sublicensing and/or otherwise commercializing any Website material;

publicly performing and/or showing any Website material;

using this Website in any way that is or may be damaging to this Website;

using this Website in any way that impacts user access to this Website;

using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website; using this Website to engage in any advertising or marketing.

Privacy Policy

Effective Date: 01/12/2025

Ocean Master .co.ltd ("we," "our," or "us"), operating the website https://www.dolphindiversphuket.com ("the Website"), is committed to protecting the privacy of our visitors and customers. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Website or interact with us.

1. Company Information

The Website is owned and operated by:

Company Name: Ocean Master .co.ltd Address: 90/8, Kok Thanod Road, Kata Beach, (South Kata Beach), 83100 Phuket, Thailand Contact: [Insert Email Address] or by phone at +66 (0)928 582 823

2. Information We Collect

We collect personal information from you through various means when you interact with the Website or our services.

A. Information You Provide to Us

This information is collected when you: book a dive trip, contact us, sign up for a newsletter, or participate in a PADI course.

Contact Information: Name, email address, phone number (including WhatsApp/LINE contacts), and postal address.

Booking and Transaction Information: Details regarding the services you purchase (e.g., dive course, trip dates, accommodation package), payment information (which is processed securely by third-party payment gateways and not stored by us), and booking preferences.

Health and Medical Information: For safety and certification requirements (PADI courses, diving trips), we may require specific medical history or dive certification details. This information is treated as sensitive and is handled with strict confidentiality.

Communication Content: Any information you provide when contacting us via contact forms, email, phone, or chat functionality.

B. Automatically Collected Information (Usage Data)

When you access the Website, we automatically collect certain information about your device and interaction with the site.

Device Information: IP address, browser type, operating system, and unique device identifiers.

Usage Information: Details about how you use the Website, including the pages you view, the links you click, the time and date of your visit, and referring website addresses.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Website and hold certain information. (Please see Section 6: Cookies Policy for more details).

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process and fulfill your bookings for dive trips, PADI courses, liveaboards, and accommodations; to arrange and manage our services; and to process payments.

Communication: To respond to your inquiries, send you booking confirmations, updates about your trip, safety notifications, and customer service responses.

Marketing and Promotions: If you opt-in, to send you our newsletter, promotional materials, and special offers regarding our services. You can opt out of these communications at any time.

Safety and Legal Compliance: To comply with necessary diving regulations (PADI, local authorities), insurance requirements, and other legal obligations.

Website Improvement: To monitor and analyze trends, usage, and activities in connection with our Website to improve its functionality and user experience.

4. Sharing Your Personal Information

We do not sell your personal information. We only share your information with third parties necessary to provide our services or as required by law:

Service Providers: We share information with third-party vendors, consultants, and service providers who need access to your information to perform work for us, such as:

Payment processors to complete your transactions.

Accommodation providers and boat operators for Dive & Stay packages and Liveaboard trips.

PADI for course registration and certification.

Website analytics providers (e.g., Google Analytics) to monitor and analyze Web use.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Legal Compliance and Protection: We may disclose your information to comply with any applicable law, regulation, legal process, or governmental request; to enforce our agreements; or to protect the rights, property, and safety of Ocean Master .co.ltd, our customers, or others.

5. Data Security and Retention

We take reasonable steps, including administrative, technical, and physical measures, to help protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements. Information required for dive certifications (e.g., PADI) may be kept longer as required by those organizations.

6. Cookies Policy

The Website uses cookies to improve user experience. A cookie is a small file placed on your device. By using the Website, you consent to the use of cookies in accordance with this policy.

Strictly Necessary Cookies: Essential for the operation of the Website (e.g., site navigation, contact forms).

Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the Website.

Functionality Cookies: Used to recognize you when you return to our Website (e.g., remembering your language preference).

You can manage your cookie preferences directly through the Website's cookie banner or through your browser settings to refuse the setting of all or some cookies. If you disable cookies, some parts of the Website may become inaccessible or not function properly.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The Right to Access: You have the right to request copies of your personal data.

The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

The Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.

The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically.

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